At JVSG, our customers are our number one priority. To help better understand the needs of our customers, we conducted our second customer satisfaction survey in the beginning of September 2018
How likely are you to recommend IP Video System Design Tool to others?
- Very Likely – 64%
- Likely - 28%
- Neither Likely or Unlikely – 5%
- Unlikely – 3%
- Very Unlikely – 0%
One of comments from our previous customer survey:
It’s such a Great Product, We don’t want our competition to know about… It helps us make most of our Sales….
Does the program (IP Video System Design Tool) already “paid for itself”?
- Yes - 64%
- Not yet - 19%
- Yes, the software already “paid for itself” at least 5 times - 17%
Comments:
- “I’m designing systems for a multinational company and using this software is key to that contract”.
- “Great, easy way to determine focal lengths, coverage areas and present that to the client with visuals”.
What are the main benefits of using IP Video System Design Tool for you?
Most popular answers:
- It helps to make projects/proposals stand out / look more professional - 77%
- it helps to explain the system design to stakeholders - 74%
- it helps design more efficient systems - 55%
- it ease the process of video surveillance design - 54%
We also got other answers, like:
- “It’s a difference to other lesser integrators who supply a quote with no details.” [user from Australia].
- “The reports are an excellent visual aid in the sales process. The virtual camera views are precise which makes it easy for the enduser to envision the final product.” [user from US]
- “It helps to write project specifications to technicians that have to implement” [user from Italy]
- “It works as a communication tool since clients can suggest view changes and see them immediately.” [user from US, Mid size company]
Question 2. Taking into consideration the features and benefits of the product itself. How satisfied are you with the version 9.2 (or 9.1) of IP Video System Design Tool?
- Very Satisfied – 31%
- Satisfied – 52%
- Neutral – 14%
We contacted 2 dissatisfied users and asked for details: both mentioned the limit of number of cameras in the basic and pro versions. As a result we added a disconted upgrade from version 9 Pro to version 10 Expert version for $399.
Question 3: Please indicate how often you use IP Video System Design Tool
- At Least Once a Week – 52%
- At Least Once a Month – 34%
- At Least Once a Quarter – 8%
- At least Once a Year – 6%
